Refund policy

At Pro Yard Market, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 30 days of delivery of your order.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition
  • In its original packaging, when applicable
  • Complete with all included parts, accessories, and materials
  • Accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the item and packaging, when appropriate

We will review the issue and determine the appropriate solution, which may include a replacement, return, or refund.

3. How to Request a Return

To request a return, contact Pro Yard Market using the contact information provided below.

Please include your order number and the reason for your return. Do not send an item back until you have received return instructions from us.

4. Return Shipping

For approved returns involving damaged, defective, or incorrect items, Pro Yard Market may cover reasonable return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise agreed.

5. Refunds

Once an approved return has been received and reviewed, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Non-Refundable or Ineligible Returns

A return may not be accepted when:

  • The return request is made after the applicable return period
  • The item has been used, damaged, or altered after delivery
  • Required parts or accessories are missing
  • The item is not returned in an appropriate condition
  • The product was damaged due to misuse or improper handling
  • The item was clearly identified as final sale or non-returnable

7. Exchanges

If you would like to exchange an eligible product, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate solution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Pro Yard Market
5150 Colorado Blvd
Denver, CO 80216
United States
Phone: +1 240-883-5912
Website: proyardmarket.shop