FAQ

1. How long does it take to process my order?

Orders are generally processed within 0–1 business days after the order is placed and payment has been successfully confirmed.

2. How long does shipping take?

After processing, standard shipping generally takes approximately 3–7 business days.

The estimated total delivery time is approximately 3–8 business days.

3. Will I receive tracking information?

When tracking information is available, it may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

4. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

5. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and, when appropriate, photographs or a description of the issue so we can review it and provide assistance.

6. Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Items should generally be unused and returned in their original condition and packaging when applicable.

7. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear may vary depending on your bank or payment provider.

8. What payment methods do you accept?

We accept the payment methods displayed at checkout. These may include major credit and debit cards and other payment methods supported by our payment providers.

9. What should I do if my order is delayed?

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, weather, holidays, or other unforeseen events.

If your order appears significantly delayed, please contact us with your order number so we can assist you.

10. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

We will try to update the address before the order is processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.

11. Do you charge shipping fees?

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

12. How can I contact Pro Yard Market?

You can contact us using the information below:

Pro Yard Market
5150 Colorado Blvd
Denver, CO 80216
United States
Phone: +1 240-883-5912
Website: proyardmarket.shop

We aim to respond to customer inquiries as promptly as reasonably possible.